![]() ![]() Yesterday, they assured us that we would receive our router, only to let us down once again. Promises mean absolutely nothing to MWEB. I cannot stress enough the financial burden this has placed on me and my family, all due to their sheer incompetence and dishonesty. MWEB’s incompetence and blatant lies resulted in me losing over 25% of my monthly salary. However, this decision came at a significant cost. Due to my work-from-home situation, I reluctantly decided to stick with MWEB, as I had no other immediate alternative. It is beyond comprehension how a company can operate with such blatant disregard for customer satisfaction and ethical business practices. They shamelessly demanded payment for the installation we did not request or authorize in the first place. Instead of rectifying their mistakes and offering a genuine apology, MWEB decided to hold our line hostage. It took hours of frustrating phone calls to uncover the truth: MWEB was indeed the culprit occupying our line without permission. When confronted about this flagrant breach of trust, MWEB had the audacity to deny any responsibility and insisted that our application had been cancelled. They shamelessly proceeded to install the line without our consent or authorization. To our disbelief, a group of their technicians arrived at our premises unannounced, only to find out that our gardener had inadvertently let them in. Little did we know that MWEB’s idea of “cancellation” is to proceed with the installation anyway, as if our wishes meant absolutely nothing. We even confirmed the cancellation multiple times over the phone, believing that our request was being acknowledged. Firstly, we made the mistake of cancelling our application with MWEB right after it was made. I strongly advise everyone to stay away from this company if you value your sanity, time, and hard-earned money. Where do I even begin with my horrific experience with MWEB? It has been an absolute nightmare from the moment we decided to give them a chance. MWEB: A Catastrophic Mess - Incompetence at Its Finest! ![]()
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